We are a company registered in England and Wales (registration number 11917205) under the name NEGU Tuition Services Ltd. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website and services.
Topics:
1. What data do we collect?
2. How do we collect your data?
3. How will we use your data?
4. How do we store your data?
5. Cookies
6. Data collected when you contact us
7. Data collected by third parties on our behalf
8. Marketing
9. Other data collected by third parties
10. What are your data protection rights?
11. Changes to our privacy policy
12. How to contact us
13. How to contact the appropriate authorities
1. What data do we collect?
1.1 Client/Student
We collect and store the following data from the website enquiry form and the booking in process:
Student name, address, date of birth, school and academic year
Parent/guardian’s name, contact number, email address
Details of any Special Educational Needs
1.2 Staff
We collect and store the following data via the documents received directly from you during the recruitment process:
Name, current address + address history, date of birth, email address
ID / Right to Work details
DBS details (including criminal history)
Education certifications
Photo and bio details for Welcome Pack
2. How do we collect your data?
2.1 Client/Student
You directly provide NEGU Tuition Services Ltd with most of the data we collect. We collect data and process data when you:
- Submit an enquiry online
- Disclose information during telephone consultation.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
2.2 Staff
You directly provide NEGU Tuition Services Ltd with all of the data we collect. We collect data and process data when you:
- Apply for a job
- Disclose information during interview
- Provide documentation during recruitment stage
3. How will we use your data?
3.1 Client/Student
NEGU Tuition Services Ltd collects your data so that we can:
- Arrange the sessions
- Plan and manage your personal learning plan
- Provide relevant information and client contact details to the tutor
- Safeguard
- Send invoices
- Email you with special offers on other products and services we think you might like.
3.2 Staff
NEGU Tuition Services Ltd collects your data so that we can:
- Assess that you meet the safer recruitment requirements
- Run checks to ensure information is correct (with your permission)
- Contact you regarding tutoring sessions
- Provide relevant information and client contact details to the client
- Make payments
Please note, any personal contact details (email/mobile number) that are provided to the client are for use in connection with NEGU Tuition Services. To comply with safeguarding and Data Protection the client must not pass on these details to any other person without express permission of the owner. This include sharing the details with students.
4. How do we store your data?
4.1 Client/Student
NEGU Tuition Services uses a CRM tool to manage communications and documents between us and our clients, the CRM tool provider is TutorCruncher and is referred to in GDPR terms as the “data processer”.
NEGU Tuition Services Ltd additionally securely stores your data in Microsoft OneDrive. NEGU Tuition Services Ltd is an agent for the introduction of one or more tutors to you and subsequently provides restricted access to your personal information to the assigned tutor/s via OneDrive and TutorCruncher The tutors we use have relevant safeguards in place to protect your data in the same way that we do.
Both G Suite and TutorCruncher meet adequacy and security requirements of the European Union’s General Data Protection Regulation (the “GDPR”).
In addition to storing data virtually, tutors may create a physical folder that is used during your tutoring sessions that holds only the students name as an identifier. Outside of these sessions the folder is stored in a locked storage area.
NEGU Tuition Services Ltd will keep your personal details for 3 years following cease of service / employment. Once this time period has expired, we will delete your data / shred it if a physical folder
4.2 Staff
NEGU Tuition Services Ltd securely stores your data within TutorCruncher. TutorCruncher meets the adequacy and security requirements of the European Union’s General Data Protection Regulation (the “GDPR”). Only the management/central admin team have access to information you have provided and the permissions are restricted accordingly.
NEGU Tuition Services Ltd will keep your personal details for 3 years following cease of service / employment. Once this time period has expired, we will delete your data.
5. Cookies
Cookies are small pieces of text that are stored by your browser. Each cookie has a name and is associated with a particular site. When your browser sends a request to a site (for example, to download a page, image, or video), the computer that responds (known as a server) may tell your browser to set one or more cookies. When your browser makes further requests to the same site it sends the cookies back to the server. This allows the server to remember you as you browse the site, and provide features such as shopping baskets or password-protected areas. For more information on the cookies we use, see our cookie policy.
6. Data collected when you contact us
6.1 Comments
When you submit a comment through a ‘Leave a comment’ form on our site we collect your name, e-mail address, and comment. We may choose to publish your name and comment on our site. Comments are submitted to the Akismet anti-spam service in order to detect and block spam. For more information on how Automattic (the operator of Akismet) handles the data it collects, see Automattic’s privacy policy.
You can delete a comment by contacting us with your request.
Lawful basis for processing: Consent given by data subject
Why? You have given your consent by checking the box on the ‘Leave a comment’ form
7. Data collected by third parties on our behalf
7.1 Spoton.net
Our site is hosted by Spoton.net Limited (registered company number 06139437 in England and Wales). Spoton.net logs all requests in order to determine the causes of reported faults and to detect and block suspicious traffic. The log records the time of the request, your IP address, the requested resource, the referring site (if specified by your browser), and your browser’s user agent string (which will usually include the name and version of your browser and operating system). Log files are deleted after ninety days.
Lawful basis for processing: Compliance with a legal obligation
Why? To comply with the GDPR obligation to implement appropriate technical measures to protect data
7.2 Cloudflare
Our site is served through Cloudflare. Cloudflare helps our site load faster by storing copies of our content in data centres around the world, and defends our site from attacks by logging requests to detect and block suspicious traffic. For more information on how Cloudflare handles the data it collects, see Cloudflare’s privacy policy.
Lawful basis for processing: Compliance with a legal obligation
Why? To comply with the GDPR obligation to implement appropriate technical measures to protect data
7.3 Tidio chat widget
When you view a page containing the Tidio chat widget, your browser connects to Tidio. When you chat with us your messages are sent to Tidio and then shared with us, and our responses are sent to Tidio and then shared with you. For more information on how Tidio handles the data it collects, see Tidio’s privacy policy.
Lawful basis for processing: Consent given by data subject
Why? You have sent us a message in the expectation of receiving a reply
8. Other data collected by third parties
8.1 Mapbox maps
When you view a page containing Mapbox maps, your browser connects to Mapbox. For more information on how Mapbox handles the data it collects, see Mapbox’s privacy policy.
9. Marketing
NEGU Tuition Services Ltd would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop NEGU Tuition Services UK from contacting you for marketing purposes.
10. What are your data protection rights?
NEGU Tuition Services Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request NEGU Tuition Services Ltd for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that NEGU Tuition Services Ltd correct any information you believe is inaccurate. You also have the right to request NEGU Tuition Services Ltd to complete the information you believe is incomplete.
The right to erasure – You have the right to request that NEGU Tuition Services Ltd erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that NEGU Tuition Services Ltd restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to NEGU Tuition Services Ltd’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that NEGU Tuition Services Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: amy@NEGUtuition.com
11. Changes to our privacy policy
NEGU Tuition Services Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16th November 2021
12. How to contact us
If you have any questions about NEGU Tuition Services Ltd privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
13. How to contact the appropriate authority
Should you wish to report a complaint or if you feel that NEGU Tuition Services Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Policy date 1st July
Last updated 11th Sept
